Privacy Policy
Puella Designs (“we”, “us”) respects your privacy. This policy explains what information we collect when you visit puelladesigns.com or place an order, and how we use it.
Information We Collect
- Order details: name, phone number, email, delivery address and the products you buy.
- Account details: if you create an account, your login information and order history.
- Messages: information you send us through the contact form, email or WhatsApp.
- Technical data: basic information such as browser type, device and pages visited, collected through cookies.
Payment card details are processed securely by our payment providers and are not stored on our website.
How We Use Your Information
- To process, deliver and support your orders, exchanges and returns.
- To reply to your questions and requests.
- To improve our website and shopping experience.
- To send news and offers, only if you have agreed to receive them. You can unsubscribe at any time.
Sharing Your Information
We never sell your personal information. We share only what is necessary with trusted partners who help us run our business, such as delivery companies, payment providers and website hosting, and only for that purpose.
Cookies
Our website uses cookies to keep your cart, remember your preferences and understand how the site is used. You can control cookies through your browser settings.
Data Security and Retention
We use secure connections (HTTPS) and reasonable measures to protect your information. We keep order records for as long as needed for customer service and legal and accounting requirements.
Your Rights
You can ask to access, correct or delete your personal information at any time by contacting us.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact Us
Email: info@puelladesigns.com
Phone / WhatsApp: +971 50 988 5887
Address: Dubai – UAE