Refund and Returns Policy
At Puella Designs we want you to love every abaya you receive. This policy explains how exchanges and returns work for orders delivered within the UAE.
Exchanges
Exchanges are accepted within 7 days of receiving your order. You can exchange an item for a different size, colour or design of equal or higher value (any price difference will be charged).
Returns
Returns are accepted within 2 days of receiving your order.
Conditions
- Items must be unworn, unwashed and unaltered, in their original condition with all tags and packaging.
- Items with perfume, makeup or other marks cannot be accepted.
- Customised or altered pieces and items bought on final sale may not be eligible for return.
How to Request an Exchange or Return
- Contact us by WhatsApp or email with your order number and the item you would like to exchange or return.
- Our team will confirm the details and arrange collection or drop-off.
- Once the item is received and inspected, we will process your exchange or refund.
Refunds
Approved refunds are issued to the original payment method. The time for the amount to appear depends on your bank or payment provider. Original delivery fees are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos, and we will resolve it at no extra cost.
Shipping
Free delivery across the UAE on orders over AED 300. Shipping fees apply to orders below AED 300.
Contact Us
Email: info@puelladesigns.com
Phone / WhatsApp: +971 50 988 5887
Address: Dubai – UAE